Transform Every Incident Into Organizational Intelligence

COE's autonomous platform continuously learns from your incidents, builds institutional knowledge, and drives engineering excellence—all without manual overhead.

Learning Center

Your Living System of Record for Incident Learnings

The Learning Center is continuously updated by COE - your AI agent, analyzing incident data across your stack to extract and surface organizational blind spots.

What you get:

• Recurring Issues: See which patterns keep reoccurring, how often, and which systems are most impacted
• Key Lessons Learned: Technical, process, and cultural takeaways auto-summarized from your history
• Root Cause Patterns: Learn what's breaking your systems—and how often the same issues show up across teams
• Priority Actions: Actionable items ranked by urgency and impact. Ideal for exec prioritization and accountability

No dashboards to configure. No reports to stitch together. Just clear insight.

Postmortem Workflow

Only Write One When It Matters. And Do It Right.

COE doesn't expect you to do postmortems for every incident. But when you do need one—for regulatory review, leadership accountability, or major outages—our system ensures it's thorough, fast, and actionable.

What you get:

• Instant Aggregation of Key Details: Slack messages, alerts, timelines, and metrics—automatically pulled in
• Guided 5 Whys Analysis: Structured investigation of detection, diagnosis, mitigation, and prevention
• Built-in Review Workflow: Raise the quality bar with optional reviewer checkpoints
• Executive Summary + PDF Export: Generate clean summaries for audit, compliance, and leadership retros

If a postmortem isn't worth doing right, it isn't worth doing at all. COE makes doing it right painless.

Intelligence Engine

Put Your Incident History to Work

The Ingest Engine turns your messy, scattered past into structured, high-signal data. The Intelligence Engine takes it one step further. It makes that data useful during the next incident, so your team does not start from zero. They start with insight.

Ask COE:

• Have we seen this before?
• What was the root cause last time?
• Who led the last incident involving this service?
• How often do we see configuration drift issues in infrastructure?
• What resolved the last payment outage?

The Intelligence Engine answers in real time, directly inside your workflow — no wikis, no searching, no tribal knowledge required.

This is how COEhub delivers incident ROI: Your past teaches your present. Your present improves your future. Your team gets smarter with every failure.